面向云服务的用户体验设计研究及实践

Study and Practice of User Experience Design for Cloud Service

目的探讨互联网背景下以用户体验为核心的云服务设计及其设计策略。方法在分析云服务模式的基础上,比较研究传统产品服务系统设计的发展规律,明确云服务的发展趋势及可能性,最后结合实践案例,提出了云服务设计的创新实践策略。结论阐明了云服务设计从以计算机技术为中心的功能性服务,转变为以人为中心的体验式服务的趋势,提出了设计更好的云服务体验的重要性以及策略,即以人为中心的系统性思维、云服务设计中的场景定义、开源创新的协同设计。

It aims to explore the design and design strategy for cloud service with the user experience as the core under the Internet background. Based on the analysis of cloud service model, it studies the development trend of traditional product service system design, clarifies the development trend and possibility of cloud service, and finally sums up the design strategy of cloud service design innovation.It clarifies the trend of cloud service design from computer technolo- gy-centered functionalized service to the human-centered experiential service, and puts forward the importance and strat- egy of designing a better cloud service experience, that is, human-centered systematic thinking, scenario definition for cloud service design and open-source innovation collaborative design.