数字技术驱动下的环境公共服务设计研究

Public Service Design in the Field of Environmental Protection Driven by Digital Technologies

目的对数字技术推动下的环境公共服务领域的创新设计案例和设计方法进行研究。方法在对5个国外典型案例进行分析后,总结出环境公共服务创新设计的共同特点,在接下来的"新通道·三江源"青海水质监测案例研究中,通过观察和面对面访谈的方式,洞悉服务对象的需求,并同利益相关者开展对话来推动当地协同服务网络系统的构建。结论输出了以数字技术为基础的青海水环境公共服务系统,包括水质监测产品服务系统设计、本地服务平台和"水生态"服务网络系统,在案例研究和实践的基础上,最终提出了数字技术驱动下的"4open"设计方法。

Case studies and the design practice driven by digital technologies in public service about environmental protection are probed. The common feature in this field is proposed based on the analysis of five foreign case studies, and then, during the ＂New Channel＇Sanjiangyuan＂ project, we use observation and face-to-face interviews to understand ser- vice users＇ needs, and conversations among stakeholders are carried out to promote collaborative service system in Qing- hal. We finally output the public service system for Qinghai＇s water management by using digital technologies, and this system includes the product-service system design for local water monitoring, the service platform design and the ＂water ecology＂ service network design, and ＂4open＂ design method driven by digital technologies is put forward based on previous case studies and design practice.