“品管圈”及5S管理模式在产科病区的管理应用

Probe into application of quality control circle and 5S management model in management of obstetric ward

[目的]探讨"品管圈"及5S管理模式在产科病房的应用效果及价值。[方法]建立"品管圈",通过现况调查及整理(seiri)、整顿(seiton)、清扫(seiso)、清洁(seikeetsu)和素养(shit-suke)的5S管理方式,进行要因分析、拟定对策,运用PDCA循环的原则进行对策的实施和效果确认、标准化处置等。[结果]实施品管圈活动后,病房5S管理达标率从72.37%上升至90.82%(P<0.01);品管圈活动后病人的满意度由整改前的94.74%上升到99.05%(P<0.05)。[结论]实行"品管圈"活动及5S管理模式可提高产科病房达标率和满意度,有助于提高护士工作的主动性和解决临床问题的能力。

Objective To probe into the application effect and value of quality control circle and 5S management model in management of obstetric ward Methods： Setting up a quality control circle, by status quo survey and 5S management model including Organization （seiri） ^Neatness （seiton） ,Cleaning （seiso） ,Standarlisation （seikeet- su） and DisciplinandTrahfing （sh i t - suke） , we carried out measures such as analysis and development meas-ures, and use PDCA cycle to carry out countermeasure enforcement and effect confirmation, standardization dis-posal and so on. Results： After quality control circle,the rate of 5S management standards increased from 72. 37%to 90. 82% （P 〈0. 01）. Patients, satisfaction increased from 94. 74% to 99. 05% （P 〈0. 05）. Conclusion： To implement quality control circle and 5S management model could improve the compliance rate and satisfaction ofnurses in Maternity wa rd ,and was helpful to improve thework enthusiasm of nurses and ability ofsolving clini-cal problems.