6[1]Andaleeb, S.; simmonds, P., Explaining user satisfaction with academic libraries: Strategic implication. College & Research Libraries,59(2)1998
7[2]Patience, L.; Andaleeb, S.; simmonds, P. Usage of academic libraries: The role of service Quality, resources, and user characteristics. Libraries Trend (Spring) 2001
8[3]Edwards. V.; Brown. M., Quality in information services: Do users and librarians differ in their expectations? Library and Information Science Research 17(2)
9[4]White. M. D.; Abels, E. G., Measuring service quality in special libraries:Lessons from service marking. Special Libraries 86( 1 )
10[5]Hernon, P.; Calvert, P. J.; Methods for measuring service quallty in university libraries in New Zealand. Journal of Academic Librarianship 22 (5)
