印度公民宪章运动及其对我国行政改革的启示

Citizen's Charter Movement in India and Its Enlightenment to China's Administrative Reform

公民宪章运动的核心是承诺公共服务的标准与责任。印度从1997年开始效仿英国实施公民宪章,但没有达到预期的目标。从印度公民宪章运动的基本历程和实践来看,其存在观念上、分布上、可及性和执行上、设计和内容上的诸多问题,究其原因主要在于复制英国模式而忽略了本国国情以及在一些关键环节上存在不足。这启示我们:行政改革要坚持人民群众的主体地位,要解决经济社会发展中的突出问题,且不能盲目照搬西方经验。

The core of the Citizen＇s Charter Movement is the commitment to the standards and responsibilities of public services. India began to implement the Citizen＇s Charter after the Britain from 1997, however did not achieve the desired objectives. Examing the basic course of the Indian Citizen＇s Charter movement, we can find out there exits the problem about the concept, distribution, accessibility and implementation, design and content, which result from coping the British model without considering the national conditions, and the deficiency of some key links. This indicates that China should adhere to the people＇s dominant position in its administrative reform, solve the prominent problems in economic and social development, and can not copy the western experience blindly.