医院投诉与纠纷管理系统的设计与实现

Design and Application of Management System for Hospital Complaints and Disputes

目的:探讨应用信息技术和方法,提高投诉与纠纷管理的工作效率的解决方案。方法:基于B/S架构和PHP技术,设计研发满足医疗社会工作部需求的投诉与纠纷管理信息系统。结果:研制开发的医院投诉与纠纷管理系统代替了原有的手工记录的方式,能够对数据进行实时查询和动态性的报表统计。结论:实现了投诉与纠纷的全流程监管,在医院管理工作中具有长远的指导意义。

Objective： To improve the efficiency of management of complaints and disputes by means of information technology and methods. Methods： An management system for complaints and disputes was developed base on B/S architecture and the PHP to meet the needs of department of medical social work. Results： The complaints and disputes management system can query the data in real time and realize the dynamic report statistics. It has replaced the original manual record. Conclusion： The system implements the whole process supervision of complaints and disputes, which has long-term guiding significance in the work of hospital management.