环境群体性事件中政府的风险沟通研究

Risk Communication of Government Concerned in Mass Environmental Incidents

政府有责任与公众进行有效的风险沟通,以防止群体性事件发生,减少社会负面影响。文章结合浙江省近年来发生的实例,从议题诉求、参与者结构和组织网络三个方面,分析环境群体性事件的特点;针对公众的需求,从预防、预备、响应、恢复四个阶段,提出政府风险沟通的策略、方法、内容,以达到将公众财产和生命损失降到最低的应急管理目标。

The government has the responsibility to communicate with the public in order to reduce mass disturbance and their negative effects. With some cases occurred in Zhejiang province in recent years, the nature of mass environmental incidents were analyzed, aiming at public requirements, different strategies, methods and content of government risk communication were proposed during four stages of precaution, preparation, response and recovery, so as to achieve the target of emergency management, that is, to reduce loss of life and property of the public to a minimum level.