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基于过程优化的机场协同服务模式研究

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摘要 随着服务经济发展,机场服务模式从简单的线性推送模式向个性交互模式转变。通过梳理典型的机场服务模式和服务传递过程,挖掘服务过程差距关键点,对机场服务过程进行优化,构建基于过程优化的机场协同服务模式。
作者 顾振昕
出处 《中国新通信》 2017年第11期89-90,共2页 China New Telecommunications
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