政府职能、居民评价与乡镇政府满意度——基于10省1336个样本的实证分析

Government Functions,Residents' Evaluations and Satisfaction with Township Government——Based on the Empirical Analysis of 1336 Samples in 10 Provinces

辖区居民对乡镇政府满意度不仅事关政府治理绩效,更事关"三农"发展大局。对于资源配置权有限的乡镇政府,在哪些方面付出努力更有利于提高居民满意度?论文基于中国乡镇民主与治理调查(CRDGS)数据,以居民对乡镇政府各项职能的评价为关键驱动因素,实证分析了政府职能结构对居民满意度的影响。研究发现,乡镇政府在民主管理职能上所做的努力能获取最大的边际效益,社会管理职能和公共服务职能依次递减,而曾被视为头等要务的经济发展职能并不显著影响居民满意度。进一步地,男性居民更加关注乡镇政府在公共服务职能上所取得的成绩,而女性居民更加关注社会管理职能。研究还发现,随着地区人均收入的提高,居民对乡镇政府的满意度评价更具客观性,在经济发达地区推行以居民满意度为导向的政府绩效评估方法的客观条件更为成熟。

Based on data from the China Rural Township Democracy and Governance Survey (CRDGS),this paper analyzed residents 'evaluations of township government functions. The study found that the township government ' s administrative function efforts brought maximum marginal benefit, but the residents ' perceptions of the government' s social management function and public service function decreased successively. However,the economic function,which was regarded as the top priority of government work,was not a significant factor in determining residents' satisfaction with township government. Furthermore, male residents paid more attention to township government performance in public service functions,while female residents were more concerned with its social management function. The study also found that as the regional income per capita income increased,residents' evaluations of township government were more objective. Hence, if objective conditions are more mature, it ' s possible to generalize about government performance evaluation methods using a resident satisfaction survey of a developed area.