城市公园公共服务市民满意度及影响因素分析——以乌鲁木齐市为例

City Park Public Service Resident Degree of Satisfaction and Influence Factor Analysis——Take Urumqi as the Example

基于乌鲁木齐市城市公园的实地调研数据,分析影响其公共服务满意度的影响因素,构建二元logistic公共服务满意度理论模型。研究结果表明,在影响市民满意度的变量中,"假山死角是否清理""健身器材是否破旧影响使用""民族""卫生间打扫是否及时""文化程度""果皮箱位置是否合适""年龄""水景是否清洁""植物是否美观""健身器材种类是否齐全""有无噪声"的观测变量对公共服务满意度的作用显著。鉴于此,提出采取弘扬民族文化,突出地域特色;建立以公共需求为导向的服务供给机制;加强乡土植物的培养力度,提升园内景观品质;做好公共基础设施的战略规划等适合城市公园公共服务满意度的对策及建议。

At first, the research constructed binary logistic model of public services satisfaction based on the data of field survey in Urumqi city parks. The results showed that the variables which measure the citizen satisfaction such as ＂whether the rockeries and blind corners are or not＂, ＂whether ftness equipment is perfect or not＂, ＂ethnics＂, ＂whether the toilets are timely cleaned or not＂, and ＂degree of education＂, ＂whether the locations of garbage bins are proper or not＂, ＂age＂, ＂whether the waterscape is clean or not＂, ＂whether the plants are beautiful or not＂, ＂whether the ftness facilities types are complete or not＂, ＂whether there is noise or not＂, have more signifcant role than latent variables. The conclusions above mean that the municipal administrative department should carry forward the national culture, to highlight the local characteristics, set up the public demands-oriented service supply mechanism, strengthen the cultivation of native plants, improve the quality of park landscape, and make public infrastructure strategy planning, to effectively improve the public service satisfaction.