用户参与图书馆知识服务研究

Research on User Participation in Library Knowledge Service

概述用户参与图书馆资源建设、服务创新、宣传推广和管理决策的现状,认为顾客参与理论和使用与满足理论是用户参与图书馆知识服务的理论基础,在分析用户参与图书馆知识服务内涵的基础上,论述用户参与图书馆知识服务的必然性、必要性、可行性;认为用户参与图书馆知识服务的本质是用户主动要求或接受图书馆知识服务,并依据用户参与程度的不同将用户参与分为出席、合作、替代3类,提出方便参与、利益激励、精神激励3种激励机制以期改善当前图书馆知识服务用户参与度不高的现状。

This paper summarizes the current status of user participation in library resource construction, service innovation, promotion and policy-making management, it is believed that customer participation theory together with use and satisfaction theory is the theoretical basis of user participation in library knowledge service. On the basis of analyzing the connotation of user participation in library knowledge service, this paper discusses the inevitability, necessity and feasibility of user participation in library knowledge service and argues that the essence of user participation in the library knowledge service is the user to request or accept the library knowledge service. In addition, according to the different degree of user participation, users can be divided into attendance, cooperation, substitution. Three kinds of incentive mechanisms, including the convenient participation, interest incentive and spirit encouragement, should be established to improve the degree of user participation in library knowledge service.