急诊患者就诊照护体验的质性研究

Medical-care experience perceptions to the emergency patient: a qualitative research

目的探讨急诊科就诊患者就诊体验的影响因素,以寻求提高患者就诊满意度的措施,提供更优质的护理服务,树立医院良好的服务形象。方法采用质性研究中的现象学方法,采用目的抽样法随机选取2016年3~5月在本院就诊的15例急诊患者进行半结构式访谈,资料收集以现场录音和手写记录相结合,运用Colaizzi现象学分析法进行分析。结果急诊患者照护体验提炼出4个主题:技术娴熟;注重人文关怀;服务流程改进;决策困难。结论通过改善患者就诊体验,更好地满足患者需求,促进护士主动、自觉工作局面的形成,为护理管理者进一步提升优质护理服务提供依据。

Objective To explore the clinical experience of the factors of emergency departments patients and find measures to improve the patient satisfaction. Methods This study take the phenomenology method of qualitative research and randomly selected 15 care of emergency patients by purposive sampling method during March-May,2016,in our hospital for half a structured interview. Colaizzi phenomenological analysis method are used for analysis. Results This study extracted four themes for clinical experiential of emergency patients： skilled nursing,pay attention to humanistic care,service process improvement,decision making difficulties. Conclusions Through improving patients ＇clinical experience,the result of qualitative research can improve patient satisfaction and can provide the basis information for nursing managers to further promote quality of nursing service.