绍兴市人民医院提升医患友好度的实践探索

Practice of Improving Doctor-patient Friendly Level in Shaoxing City People's Hospital

积极借鉴"医患友好度"理念,以患者为中心,通过实施信息化便民服务、全方位志工服务、人性化安宁疗护、精细化流程改造、规范化窗口服务、电子化医德考评、持续性人文管理、立体式健康促进等8项核心工作的做法,提升患者满意,促进医患和谐。

Through taking patient as the center, ＂doctor-patient friendliness＂ concept is actively learned from, the information service, the full range of volunteer service, humanized hospice, fine process of transformation, stan- dardized window service, electronic medical ethics appraisal, persistent humanistic management, three-dimensional health promotion and other eight core work, patient satisfaction is improved, and harmony between doctors and pa- tients is promoted.