摘要
目的针对PDCA循环管理在提升产科病房护理服务质量中的作用进行分析。方法以2016年1—12月,在得到家属及本人同意的前提下选取240例孕妇作为样本人群,均分成观察组与对照组,各120例,对两组患者对服务质量的满意度进行对比。结果在本次研究中,观察组护理满意度、护理质量评分均优于对照组,P<0.05,差异具备统计学意义。结论产科病房服务质量在PDCA循环管理方法的应用下有着明显提高,患者对服务的满意度较高。
Objective To analyze the role of PDCA circulatory management in improving the quality of nursing service in maternity ward. Methods From January to December 2016, 240 pregnant women were selected as sample population under the consent of family members and myself. They were divided into observation group and control group, 120 cases in each group, The satisfaction degree of service quality between the two groups was compared. Results In this study, the observation group nursing satisfaction and quality of care score were better than the control group, P〈0.05, the difference was statistically significant. Conclusion The quality of service in obstetric ward has obviously improved under the application of PDCA cycle management, and the satisfaction of patients is higher.
出处
《中国卫生标准管理》
2017年第13期189-190,共2页
China Health Standard Management
关键词
PDCA循环管理
护理服务质量
应用效果
PDCA cycle management
quality of nursing services
application effect
