基于LibQUAL+^(TM)的高校移动图书馆服务质量评价研究——以西安交通大学移动图书馆为例

Research on Service Quality Evaluation of Mobile Library in University Based on LibQUAL+^(TM)——Taking the Mobile Library of Xi'an Jiao Tong University as an example

基于用户的图书馆服务质量评价体系LibQUAL+^(TM),构建包含数字资源、服务效果、馆员、移动设备及网络环境4个方面共16个指标的高校移动图书馆服务质量评价模型。并以此为基础,对西安交通大学移动图书馆开展问卷调查,进行数据分析,提出改进高校移动图书馆服务质量的有效措施。

Based on the library service quality evaluation system of LibQUAL＋TM, this paper constructs the service quality evaluation model of mobile library, which includes sixteen indications in four aspects： the digital resources, the service effect, the librarian, the mobile device and the internet environment. On this basis, by carrying out the questionnaire survey on the mobile library of Xi7an Jiao Tong University and data analysis, this paper puts forward the effective measures to improve the service quality of mobile library in university.