摘要
基于中国典型的电子政务——金税工程的业务实践,以社会交换理论为基础,构建了政府满意度的形成机理模型,利用408份有效样本数据,使用Smart-PLS软件对模型中的路径关系进行了验证。研究发现政府满意度的形成机制是:服务质量和社会公平通过分别影响代理商满意度和系统满意度,进而最终影响政府满意度。研究结果为政府在电子政务中构建和提升政府满意度提供了具体思路。
Based on the business practices of Golden Tax Project（ a typical e-government）,a research model of e-government satisfaction formulation mechanism is constructed based on Social Exchange Theory. Data collected from a field survey of 408 e-government users are analyzed to test the proposed hypotheses by Smart-PLS. The results indicate that government satisfaction is strongly influenced by agent satisfaction and system satisfaction,which are,in turn,respectively affected by service quality and social equity. The research results provide guidance for governments to build and enhance government satisfaction in e-government.
出处
《经济经纬》
CSSCI
北大核心
2017年第4期124-128,共5页
Economic Survey
基金
河南省软科学项目(172400410135)
国家自然科学基金(71403080)
关键词
服务质量
社会公平
政府满意度
金税工程
Service Quality
Social Equity
Governments Satisfaction
Golden Tax Project
