基于我国缺陷汽车产品问卷调查的路径设计与研究

Design and Research of the Questionnaire for China's Defective Automobile Products

本文基于缺陷汽车产品召回过程及内容,从缺陷汽车的线索征集、召回过程监督,召回完成后的成效等几个方面设计问卷调查,在召回全链条中应用问卷调查来辅助车主缺陷信息问题发生率的判别,监督召回实施过程中的进度及问题,对召回完成率及效果进行验证评估,通过问卷调查方式,快速获得真实有效的信息,在召回工作中提供重要的数据支持。

This paper, based on the process and data of automobile product recall, designs the questionnaire in terms of the collection of defective automobile information, the monitoring of the recall process, and the results of recall, uses the questionnaire as a measure in the full recall chain to assist the owners in the determination of the defect information probability, monitors the progresses and problems in the recall process, and performs verification and assessment of the completion rates and results. With the use of questionnaire, it quickly obtains truthful and valid information and provides critical data support for recall.