移动视频业务质量分析系统的设计与实现

Design and implementation of mobile video service quality analysis system

移动视频业务客户感知不仅取决于网络质量,更取决于"端管云台"各环节,亟需从基于网络本身的质量管理向注重客户感知的端到端横向一体化质量保障机制转变。为解决这些问题,介绍一个移动视频业务质量分析系统的设计及其实现。系统以移动视频业务各环节的信令消息为分析数据源;从业务、流向、地域、网元、小区、终端6个维度建立分析模型;呈现视频业务的关键KQI值及变化趋势,常态化开展性能指标监控;从用户视角发现问题,对精细化业务、区域等角度的性能劣化指标进行趋势分析、质差分析、定界分析;对发现的问题进行自动或人工派单处理,建立完备的问题闭环管理机制。该系统能够显著提升移动视频质量管理工作水平,并显著降低工作成本。对系统的架构、主要功能部件的实现进行了详细的介绍,对系统的应用进行了举例说明。

Customer perception of mobile video service not only depends on the quality of the network, but also depends on the role of ＂end, pipeline, cloud, platform＂. It is urgent to change the quality assurance mechanism based on the net- work itself to the end-to-end horizontal integration of customer perception. To solve these problems, the design and im- plementation of a mobile video service quality analysis system was introduced. The analysis model was established from service, flow direction, area, network element, community and terminal in order to analyze the data source in each part of the mobile video service; key KQI and changing trend of video services was presented, constant performance monitoring was carried out; the problem was found from the users＇ perspective, trend analysis of performance deterioration, cause analysis of performance deterioration; automatic or manual processing of the identified problems by distribution work order was carried out, the problems were solved by antomatically or manual dispatch, closed-loop management mechan- ism was established. This system could improve the management level of mobile video service quality and reduce the cost notably significantly. The framework of the system and the realization of main function part was introduced in detail, and examples of system applications were described.