浅析新形势下电力公司客户经理服务机制

The Service Mechanism of Customer Manager of Power Supply Company Under the New Situation

论文结合当前广泛推广的客户经理服务机制,提出了基于客户用电消费习惯的新型服务模式,并对优质服务的内涵和要素进行了探讨。借助客户消费习惯的了解,可以更好更直观地掌握客户的潜在电力需求,从而提供更个性化也更加贴心的服务,进一步提升服务水平,让客户经理制发挥更大效用。

In this paper, combining with the service mechanism of customer manager, a new service mode based on customer consumption is proposed,and discussing the connotation and elements of high quality service. Through understand customer＇s consumption habits, can better and more intuitive grasp customer＇s potential demand for electricity, thus providing more personal and more thoughtful service, further enhance the level of service, let the customer manager system play a greater effectiveness.