二级综合性医院低年资护士软技能管理培训的实践

Training and management on soft skills of junior nurse in certain grade II general hospital

目的探讨二级综合性医院低年资护士软技能管理培训的效果。方法选取2013年—2015年入职于二级甲等公立综合性医院的低年资护士36名,进行软技能培训,设为培训组。选取同期入职的31名低年资护士,未进行软技能培训,设为对照组。观察2组的理论知识、操作技能及综合素质测评评分及患者满意度测评结果。结果培训组护士的理论知识、操作技能及综合素质测试评分均高于对照组(P<0.05)。培训组护士的患者满意度评价结果优于对照组(P<0.05)。结论对低年资护士进行软技能管理培训,能够促进其服务水平的提高。

Objective To investigate the training and management effect on soft skills of junior nurse in certain grade II general hospital. Methods Totally 36 junior nurses in certain grade II general hospital between 2013 and 2015 were included as the training group,receiving training program on soft skills. Another 31 junior nurses recruited at same time were set as the control group,without training program on soft skills. The assessment outcomes of theoretical know ledge,practical skills and comprehensive quality of nurses,as well as satisfaction degree of patients on nurses,were compared between two groups. Results Nurses in the training group achieved a higher score of theoretical know ledge,practical skills and comprehensive quality assessment compared with those in the control group（ P〈0. 05）. The satisfaction degree in the training group was higher than those of controls（ P〈0. 05）. Conclusion Training and management on soft skills is an effective way of improving nursing quality of junior nurses.