浅谈基层供电服务人员优质服务意识提升对策

Elementary Discussion on Countermeasures to Improve High Quality Service Consciousness of Grass Roots Power Supply Service Personnel

本文针对目前供电优质服务开展的如火如荼的局面下,而基层供电服务人员却屡遭"投诉",导致投诉率居高不下,对此问题进行了探讨:究竟是客户变得更为"刁蛮了";还是我们的服务环节中存在问题;那么问题究竟在哪里?我们应该如何解决呢?

Aiming at the high power quality services carried out like a raging fire, the grass roots power supply service personnel have been repeatedly ＂complained＂, leading to high rate of complaints. This issue was discussed： whether the customers become more ＂unruly＂,or there is still a problem in our service process; then where is the problem？ and how should we solve it？