护理缺陷干预对提高心血管内科患者满意度的临床意义

Clinical Significance of Nursing Defects Intervention to Improve Patient Satisfaction of Cardiology

目的通过加强心血管内科病房的护理缺陷管理提高住院患者的满意度。方法将2014年6月至12月住院患者出院时的满意度调查问卷进行汇总分析,查找护理缺陷,构建护理缺陷管理模式。对2015年1月至6月护理缺陷管理进行管理反馈,总结经验及不足,进行质量持续改进。结果针对护理缺陷进行分析干预,干预后心血管住院患者出院时满意率明显提高,由干预前的9.01%降低到干预后的2.79%,干预前后缺陷发生率比较,差异有非常显著性意义(χ~2=15.216,P<0.01)。结论针对护理缺陷进行干预,可有效降低护理缺陷,提高患者住院满意度。

Objective To strengthen the cardiovascular medical ward nursing defect management to improve hospital patient satisfaction. Methods The Satisfaction Survey June to December 2014 hospitalized patients were disctiarged when analysis to find defects in nursing, nursing constructed defect management mode. For January 2015 to Juno defect management care management feedback, sum up experience and lack of quality and continuous improvement. Results After analysis of interventions for nursing defects, satisfaction rate was increased from 9.01% before intervention was reduced to 2.79% after the intervention, after intervention defect rate, the difference was statistically significant （X^2=15.216, P〈0.01）. Conclusion Intervention for nursing defects, which can effectively reduce nursing defects, improve patient satisfaction in hospital,