顾客导向理念嵌入基层社区组织公共服务供给模式研究——以上海市S社区为例

Customer Oriented Concept Embedded Grassroots Community Organizations of Public Service Supply Mode Research——Based on Scommunity in Shanghai

社区公共服务的提供是基层公共组织最基本的也是最重要的职能。在"两级政府,三级管理"或者说适度扩大街道办事处权限的城市管理体制下,街道办事处这一组织层级不仅完成上级政府交办的事项,还和社区组织一道协调处理好基层存在的公共事务和提供公共服务。社区居委会自治组织更是和小区居民沟通最多的部门,提高社区自治组织的自我管理能力、自我服务能力的建设,使社区自治组织真正站在居民需求的角度去思考,尽可能满足居民公共服务需要,是推动社区组织和谐发展的重要阀门。

Community public service is to provide public organizations at the grassroots level is the most basic and most important function. In the ＂two levels of government, three - Level management＂ or moderately expand the powers of the street offices under the system of city management, street offices the organization level not only complete the matters assigned by the superior government, and community organizations coordinate to deal with the existence of public affairs at the grass - roots level and to provide public services. Community residents＇ committees self - government organ- izations, the department of communication with community residents most improve community autonomous organization for the construction of the a- bility of self - management, self - service, make the community autonomy organization really stand in the angle of the residents＇ demand to think, as far as possible meet the needs of the residents of public service, promote the harmonious development of community autonomy organization is impor- tant to the valve.