公众视角的政府电子信息服务质量评价概念模型构建

The Construction of Conceptual Model of Government Electronic Information Service Quality Evaluation from Public Perspective

文章对与政府电子信息服务质量的相关基础理论模型进行了相对全面的回顾梳理,在此基础上分别从公众期望需求、公众体验、公众满意度及公众持续使用4个视角综述了国内外政府电子信息服务质量评价的文献研究,同时在公众4个视角逻辑关系中构建了政府电子服务质量评价的概念模型。

This paper reviews and combs related basic theoretical models of government electronic information service quality. And on this basis,the paper summarizes researches and literatures of government electronic information service quality at home and abroad from public expectation/demand,public experience,public satisfaction and public continuance respectively. A conceptual model is built in the logic relationship of the above four public perspectives.