中国公共服务标准化成效与困境——以民政标准化为例

Effectiveness and difficulties of standardization of public service in China——take standardization of civil management as an example

作为实现公共服务均等化的重要手段和技术依据,中国民政标准化的标准制修定和实施层面均存在众多问题,对标准化、社会管理、公共服务标准化等概念进行界定,对以民政标准化为中心的中国公共服务标准化的发展和困境进行分析论证。研究认为,2005年以来中国民政标准化机构在国家层面形成了较为完善的工作体系,民政部制定的标准化政策在社会管理和公共服务领域开始普遍使用,结合实际完成制修订国家标准和行业标准并在全国民政社会服务领域普遍实施;在当前中国公共服务标准化存在困境的背景下,应加强政府等管理部门的标准化意识,提高标准化工作进程,均衡国家与行业标准使其能涵盖到民政的各个领域,还应完善民政标准化的组织和实施体系,健全民政等级评定、合格评定以及示范建设等方面的管理标准。

As an important means and technical basis to realize the equalization of public service, there were many problems existing in standard revision and implement of Chinese civil administration standardization. The concepts of standardization, social management and standardization of public service were defined, and the development and dilemma of Chinese standardization of public service centered on civil administration standardization were analyzed and demonstrated in this paper. Research shows that standardized organizations of Chinese civil administration has formed a relatively complete system of work at the national level since 2005. The standardized policies been widely used in social management and public services. formulated by ministry of civil affairs have In accordance with the actual situation, the national standards and industry standards have been made and revised, and widely implemented in the field of civil administration and social services ; under the background of the dilemma of standardization of public service, the standardized awareness of government and other administrative departments should be strengthened. The standardized process should should be balanced so that it can be covered in be improved, and the national and industry standards all areas of civil administration. Besides, the organization and implementation of the civil administration standardization should be improved, and the management standards of civil administration rating, conformity assessment and exemplary construction should also be improved.