城市居民医疗服务利用状况的调查分析

Investigation of Utilization Status of Medical Service in Urban Residents

目的通过对居民利用医疗服务的情况进行调查分析,为全面有效地提高医疗服务利用率提供对策、建议。达到提高卫生事业的社会效益和经济效益的目的。方法自行设计调查问卷调查关于医疗服务能力、服务质量、医疗服务人数数量、便利性和居民对医疗服务费用的承担能力。结果问卷共1 582份,有效率为100%。有84.2%的城市居民医疗服务达到了有效利用率,而且性别之间的差异无统计学意义(P>0.05)。对比2015年及2016年影响城市居民医疗服务利用率的因素发现除"病情轻,没必要"外,其它影响因素比例均有所下降。结论我国城市居民医疗服务利用状况呈积极发展的趋势。

Objective To investigate the utilization status of medical service in urban residents and provide wuhtermeasurs to improve the efficency of medcal services of improving the social benefit and economic benefit of heath enterprise. Methods The medical service capability, service quality, medial service number, convenience and residents＇ ability to afford the medical service expenses were surveyed by the self-made questionnaires. Results Of 1 582 pieces of questionnaires, the effective rate was 100%, and 84.2 percent of urban residents reached the effective utilization rate, and the difference in the gender between groups was obvious（P〉0.05）, and the comparison of urban residents medical service utilization rate influence factors of 2015 and 2016 showed that the ratio of the other influence factors decreased but the ＂light patients＇ condition, unnecessary＂. Conclusion The utilization status of medical service in urban residents in China shows a positive development trend.