全民自救互救素养提升中引入急救体验的实践与体会

Practice and Experience of Introducing First Aid in the Promotion of Self-help and Mutual Assistance

目的研究急救体验在全民自救互救素养提升工程中的作用,以及对市民学急救的热情度、培训效果和满意度的影响方法选取单独技能培训组为对照组、体验与培训相结合者为实验组,观察两组同期、同课时培训后考核成绩及满意度的差异;并借鉴"客户体验管理"理论,通过"急救培训+馆场体验"教学模式,了解市民的兴趣与期望,从而不断改善急救体验平台—卫生应急体验馆,改进体验培训的服务措施,建立持续改善、健康发展的回馈机制,有效提升市民自救互救素养。结果实验组考核成绩和满意度明显优于对照组,两组比较差异有统计学意义(P<0.01)。结论引入急救体验的培训方法优势明显,有利于增强市民学习急救技能的兴趣与热情度,提高全民自救互救能力,提升急救中心的品牌价值。

Objective This article tries to study the effect of first aid experience in the promotion of national self-help and mutual assistance, and the enthusiasm of citizens＇ learning of first aid, the training effect and their satisfaction. Methods Individual skill training group was chosen as the control group, the group with the combination of experience and training was the experimental group, and the assessment results and satisfaction of both groups at the same period and the same class hours were observed; the writer referred to the theory of customer experience management, through the ＂first aid training ＋ location experience＂ teaching mode, knew the interest and expectations of the public, thereby improving the emergency experience platform-the health emergency experience location, and the experience of training service measures, establishing a feedback mechanism of continuous improvement and healthy development, enhancing citizens＇ self-help and mutual assistance ability. Results Scores and satisfaction of the experimental group were significantly better than that of the control group, and differences were statistically significant（P〈0.01）. Conclusion Introduction of first aid experience training method has obvious advantages, which can strengthen citizens＇ interest and enthusiasm of learning the first aid skills, improve their self-help and mutual assistance abilities, and enhance the brand value of emergency center.