急诊人文关怀护理模式的探索与实践

Construction and Practice of Humanistic Care Model in Emergency Departments

目的探索急诊护理人文关怀护理模式及其效果。方法通过查阅资料,分析流程和开展访谈,构建了人文关怀模式框架,制订了相应的人文关怀护理措施,并在临床实施,采用关怀护理满意度问卷评价实施效果。结果患者对护理人文关怀满意度明显提高,差异有统计学意义(P<0.001)。结论构建人文关怀护理模式能显著提高急诊患者满意度,实施人文关怀必须建立标准化流程。

Objective：To explore the humanistic care model and its effects in emergency nursing. Methods： Through literature research, analysis process and interviews, we constructed the humanistic care model, formulated corresponding humanistic care nursing measures, and implemented them in clinical practice. The humanistic care satisfaction questionnaire was used to evaluate the effectiveness. Results：The satisfaction rate of humanistic care was improved, and the difference was statistically significant （ P 〈 0. 001 ）. Conclusion ： The construction of hu- manistic care model can significantly improve the satisfaction of emergency patients, and the standardized process should be established in the implementation of humanistic care.