家族企业人情化氛围对辱虐管理效应的影响机制——基于多案例的探索研究

The Mechanism of How the Humanistic Atmosphere of Family Business Influences the Effects of Abusive Supervision——An Exploratory Research Based on the Multi-Case Study

运用案例研究方法,选取3家明显具有辱虐管理风格的家族企业为案例分析对象,通过对3家企业人情化组织氛围的挖掘和分析,探索出其对辱虐管理作用结果的调节效应,从而加深了对组织氛围作为一种情境因素影响辱虐管理作用结果的内在机制的认识。经过数据收集、编码和分析,归纳出辱虐管理、家族企业氛围与员工情绪反应、心理感知和工作态度等变量之间的逻辑关系,并据此提出6个研究命题,研究发现:(1)案例企业表现出具有身心自由、人文关怀、团结一致特征的人情化组织氛围;(2)这种人情化组织氛围能够弱化辱虐管理对员工工作疏离感的正向影响,并弱化辱虐管理对员工工作投入度的负向影响;(3)人情化氛围对辱虐管理作用结果产生以上调节性影响的机制在于,这一组织氛围使员工产生了对上级领导行为的同理心和对组织的认同感,从而弱化了辱虐管理对员工心理状态和工作态度的破坏性作用。

Based on the case study method,we select 3 family firms which show significant abusive supervision in the company as our research objects.Through the mining and analyzing process to the humanistic atmosphere of these three companies,we try to figure out the internal mechanism of its moderating effect on the relationship between abusive supervision and employees＇ reactions which may deepen our understanding of the mechanism of how organizational atmosphere,as a situational factor,influences the effects of abusive supervision.Within the process of data collection,encoding and analyzing,we summarized the logical relationship among these variables including abusive supervision,humanistic atmosphere of family business,emotional,perceptual and attitudinal reaction of employees.We accordingly put forward 6 propositions of the influencing mechanism framework of humanistic atmosphere.It is found that the freedom of mind and body,humanistic care and solidarity in family business create a humanistic atmosphere,that this kind of atmosphere could weaken the positive effect of abusive supervision on employees＇ work alienation and also weaken the negative effect of abusive supervision on employees＇ job engagement,and that the internal mechanism of the influence of humanistic atmosphere has on the effect of abusive supervision lies in employees＇ empathy for leaders＇ abusive behavior and identification for organization this kind of atmosphere brought about,which may weaken the destructive effects of abusive supervision on employees＇ psychological perception and work attitude.