摘要
【目的/意义】个人云存储服务质量的有效评价对用户选择适合的个人云存储服务供应商具有重要的参考价值。【方法/过程】本文在参考已有文献的基础上,结合个人云存储服务的特点,构建了用户体验视角下的个人云存储服务质量评价体系。运用层次分析法计算评价指标权重,并选择四个典型的个人云存储服务平台进行评价。【结果/结论】研究发现,版本更新、存储文件的安全性、系统稳定性、可靠性、补偿性、身份信息和授权安全、响应与传输速度、产品品牌实力、容灾策略9项指标对个人云存储服务质量的影响较大。评价结果为个人云存储服务供应商改进服务质量提供方向,为用户选择个人云存储服务平台提供依据。
【Purpose/significance】It has important reference value for end-users to select the right personal cloud storage service provider according to evaluate personal cloud storage service quality effectively.【Method/process】The paper,on the basic of referencing existing literature,combines the characteristics of personal cloud storage service,establishes an evaluation index system of personal cloud storage service from the perspective of user experience（Qo E）,calculates the weight of each evaluation index by applying AHP method.And four typical personal cloud storage service platforms are chosen to evaluate.【Result/conclusion】The research results show that nine indicators have great influence on personal cloud storage service quality including version updating,safety of storage files,system stability,system reliability,compensation,identity information and authorization security,response and transmission speed,product brand strength and disaster strategy.The evaluation results provide direction for improving quality of service of personal cloud storage service providers and offer evidence for end-users to choose personal cloud storage service platform.
出处
《情报科学》
CSSCI
北大核心
2017年第9期12-17,共6页
Information Science
基金
国家自然科学基金项目(71603075)
关键词
个人云存储
服务质量
云服务评价
用户体验
层次分析法
personal cloud storage
service quality
cloud service evaluation
user experience
analytic hierarchy process method
