高校本科生教育服务质量评价指标体系设计

The Design of Index System for Evaluating Service Quality of Undergraduate Education

高校的教育服务质量是衡量高校教育水平的重要指标。论文借鉴SERVPERF模型,结合高等教育服务特点,从学生感知视角构建出高校本科生教育服务质量评价指标体系,包括6个维度、27个具体指标。最后,文中针对性地提出了改进本科生教育服务质量的具体方向。

The quality of high education service is an important index to evaluate the level of high education. Based on SER.VPERF model and considering the characteristic of higher education service,this paper designs service quality evaluation system of undergraduate education from the perceptive of student perception,including six dimensions and twenty-seven specific indexes. Finally,this paper proposes some directions for improving service quality of undergraduate education.