我国图书馆书库读者体验探究

Research on Reader Experience of Library Stacks in China

图书馆书库是读者利用图书馆资源和服务的重要场所,应增强其利用率和交互性,满足读者体验需求。文章借鉴国内外读者体验理论与实践,从读者体验的角度出发分析图书馆书库在功能性、可用性等方面的不足。同时,从书库的读者体验要素、OPAC系统、导航系统、推荐系统和读者书库感知体验等角度,详细论述了图书馆如何主动地研究、发现并满足读者的各类书库体验需求,以改善并优化书库的读者体验。

Library stacks, an important place for readers to use library resources and services, shall enhance its usability and inter- activity to meet the needs of reader experience. This article, referring to domestic and foreign reader experience theory and practice, analyzes the insufficiency of function and usability of domestic library stacks from the point of view of reader experience. It suggests that library stacks, mainly implementing the two functions of borrowing and reading, can improve the reader experience from the experience elements such as OPAC, navigation, recommendation and perception, so as to enhance the readers＇ pleasure and sat- isfaction.