优化铁路保价货物网上提赔服务的探讨

Discussion on Optimizing Online Compensation Service of Railway Value-insured Goods

为提升铁路保价货物网上提赔服务水平,提高铁路客户满意度和货运市场竞争力,在分析铁路保价货物网上提赔服务功能的基础上,从铁路保价货物网上提赔服务流程优化、铁路保价货物网上提赔服务流程优化比较、"足不出户"快捷理赔服务实践等方面,探讨铁路保价货物网上提赔服务的优化,拓宽铁路保价货物网上理赔服务渠道,改善客户体验,为铁路保价货物网上提赔服务流程进一步优化、实现快捷理赔提供参考。

In order to improve the online compensation service level of railway value-insured goods and increase railway customer satisfaction and freight market competitiveness, on the basis of analyzing the online compensation service functions of railway value-insured goods, this paper discusses the service optimization from the aspects of the service process optimization, comparisons of the service process optimization and ＂home＂ quick claim service practice, so as to expand online compensation service channels of railway value-insured goods, improve customer experiences and provide references for further optimizing the service process and realizing quick compensation.