基于信息技术基础架构库理念的HIS运行维护管理

Fine Management of HIS Operation by the Concept of Information Technology Infrastructure

针对当前医院信息系统运行维护所遇到的问题,结合医院信息技术部门所做的日常工作,总结遇到的问题以及发展瓶颈,利用信息技术基础架构库理念的核心,即将信息技术与业务相结合使其系统化、流程化,研究设计一套基于信息技术基础架构库理念的医院信息网络运行维护管理模式,将维护人员从平日被动的救火模式转换成一个将日常业务、项目管理、服务提供变为自动化、规范化的管理模式,从而实现精细化管理。

In order to solve the routine IT maintenance problems at the hospital, the writer considered the daily work of the IT division at the hospital, generalized the challenges and bottleneck problems, studied the core concepts of the IT Infrastructure Library （ITIL）, aka incorporating IT to streamline the business, and developed a ITIL-based maintenance management system. This management system would simplify the extraneous routine work of the IT division and convert the maintenance staff＇s working mechanism from a passive trouble-shooting pattern to an automated and standardized management pattern which facilitates the daily work, project management and services. Refined management will thus be achieved.