社会信任机制及医患信任评价研究综述

Review of Social Trust Mechanism and Doctor-patient Trust Evaluation

目的通过文献研究,了解国内外社会信任机制研究现状以及信任评价方法研究进展,为进一步深入研究提供参考。方法采用文献查阅法对国内外关于社会信任机制和信任评价的相关文献资料进行梳理分析,提炼、总结文献信息。结果国内社会信任机制研究主要分为两大部分,国外信任机制研究路径不同,研究对象主要涉及电子商务、政府部门、医疗行为等领域,医患信任评价方法主要有信任量表测评和信任模型等。结论社会信任机制及信任评价的研究有一定发展,但仍需完善;医患信任评价局限性突出;应加大完善医疗社会信任机制措施的研究力度。

Objective ：Through literature search, this paper aims to understand the current situation of social trust mechanism and the research progress of trust evaluation methods, and thus to provide theoretical reference for further researches. Methods： Using the literature search method, this paper sorted out, analyzed and concluded the domestic and foreign literatures and information about social trust mechanism and trust evaluation. Results： The domestic research on social trust mechanism could be mainly divided into two parts, while the foreign research path was different and mainly related to the field of electronic commerce, government departments, medical behav- ior, and so on. Evaluation methods in doctor - patient trust mainly included trust scale evaluation and trust model. Conclusion：There is a certain development of the domestic researches on social trust mechanism and evaluation, but still need further improvement. The limitation of doctor - patient trust evaluation is prominent and efforts should be made to research on the improvement measures of medical social trust mechanism.