基于样本特征的医院员工满意度结果分析

Analysis of hospital employees＇ satisfaction based on sample characteristics

目的 明确三级医院员工满意度情况,为医院人力资源管理及决策改进提供依据.方法 依据分层抽样的原则,将全国分成东、中、西三个地区,对三个地区中各省采用方便抽样的方式,对全国这三类地区的104所大学附属医院和省属医院15716人进行调查.采用网络线上调查的方式,样本回收时间为2015年10月1日—11月30日.采用＂全国医院员工满意度监测＂量表调查员工对医院管理状况的满意度,将岗位、性别、年龄、婚姻、学历、收入、劳动关系、工作年限、职称等九类特征纳入分析,分析不同特征群体的满意度及其差别.结果 在工作岗位调查方面,护理岗位员工满意度最高,为91.10分,医疗岗位员工满意度最低（85.34分）;女性员工满意度高于男性员工;已婚员工满意度略低于未婚员工.不同层级医疗人员满意度存在差异;临床一线员工付出与回报满意度低于其他岗位员工.结论 医院人才管理部门要结合员工关注的实际问题,采取措施,提升医护人员工作满意度.

Objective To explore the satisfaction of tertiary hospital employees, and to offer a basis for human resources management and decision-making improvement in hospitals.Methods The total area of China was divided into eastern, central and western areas by stratification sampling, and totally 15716 employees from 104 university hospitals and provincial hospitals in the three areas were selected by convenience sampling and investigated. This study was conducted online, and the time of sample return was from October 1st to November 30th, 2015. The employees were investigated for their satisfaction with the status of hospital management with the National Monitoring of Employees＇ Satisfaction Scale, which took into consideration such characteristics as position, sex, age, marital status, education, income, labor relations, working years and title.Results As for the position, the employees specialized in nursing showed the highest degree of satisfaction （91.10 points）, while the employees working on medical positions had the lowest degree of satisfaction （85.34 points）. Female employees had a higher degree of satisfaction than male ones, and married employees had a slightly lower degree of satisfaction than unmarried employees. Medical employees at different levels showed different degrees of satisfaction. Clinical front-line employees had lower satisfaction with their give and take than the employees on other positions.Conclusions The HR department of hospitals should pay attention to the employees＇ real concerns, and take measures to improve medical and nursing staffs＇ job satisfaction.