整体政府视角的城市治理创新——以市政热线整合为例

The Innovation of Urban Governance from the Perspective of Whole-of-Government:A Case Study of Municipal Hotlines Integration

作为对新公共管理运动存在问题的一种改进途径,整体政府理论为我国城市治理创新提供了一种新的视角。市政热线是促进跨部门合作,提升城市治理的整体回应能力的重要途径,国内外一些先锋城市在这方面进行了积极探索。整合市政热线,既要注重顶层设计和高位协调,也要利用现代技术手段,加强标准化建设,完善绩效评估,促使各部门加强协调与配合,让市政热线真正成为政府与市民之间的连心桥。

As a new approach to the problems of the New Public Management Movement Government theory provides a new perspective for the innovation of urban governance in pal hotline is an important way to promote cross-departmental cooperation and enhance , the Whole-of- China. Municithe overall re-sponse capability of urban government. Some pioneer cities at home and abroad have carried out some active explorations in this area. In order to integrate municipal hotlines, it is necessary to pay attention to the top-level institutional design and organizational coordination, to take use of modern information technology, to strengthen standardization and to improve performance evaluation as well.