酒店工作环境对员工边缘化和离职倾向的影响研究——基于长沙某五星级酒店的研究

A Study on the Influence of Hotel Work Environment on Employee Marginalization and Turnover Intention—— Based on the Research of a Five Star Hotel in Changsha

酒店服务工作环境对员工在心理上的边缘化和行为上的离职倾向有显著负影响。员工在性别、婚姻、学历和工作年限上的差异对员工边缘化和离职倾向也影响显著,而年龄、职位等方面则对边缘化和离职倾向影响不明显。应从打造工休皆宜的硬件环境、构建公正合理制度环境、营造和谐关爱的人文环境和建设愉悦向上的心理环境等方面提升酒店服务工作环境的建设,以期通过对酒店服务工作环境的改善来防范员工边缘化和离职倾向的产生,从而为酒店维持员工队伍的稳定进行新的探索。

Based on the related research and through the software SPSS22 for data analysis, this paper takes five-star hotel staff as research object to explore the influence of hotel service environment on employee marginalization and turnover intention. The research reveals that the hotel service environment has a significant negative impacts on employees＇ psychological marginalization and turnover intention. The research also indicates that the differences in gender, marriage, education and service years of employees＇ have significant impacts on employee marginalization and turnover intention, but the age and the position not. Accordingly, this paper researches the construction of the hotel service environment mainly from creating comfortable hardware environment, constructing reasonable system environment, building harmonious humanistic environment, building pleasant mental environment and etc, in the hope of making new explorations to prevent the employee marginalization and turnover intention as well as maintain the stability of the staff through the improvement of the hotel service environment.