浅谈新形势下医院办公室人员的素质要求

Analysis of Quality Requirements of Hospital Office Workers under the New Situation

办公室是一个公司必不可少的重要部门,其在公司里能够对单位内部工作进行协调、对企业的工作流程进行优化,因此,整体的工作效率因公司有办公室才能有所提高。医院的办公室也具有同样的作用,并且因为医院办公室具有其自身独特工作特点,医院内部大小事情基本都要通过办公室进行协调,所以,这也带给了医院办公室工作人员一定的工作要求。该文首先对医院办公室工作的服务对象广泛、以服务患者为中心、职能广泛等特点进行了分析,然后对医院办公室的工作人员的个人素质包括树立全局服务的观念、发挥乐于奉献的精神、执行精益求精的工作标准和鼓励开拓创新意识进行了探讨,希望能够帮助医院办公室工作人员正确理解并对待工作,为医院患者提供一个好的就医环境,提高医院总体利益而尽笔者的一份力气。

Office is a necessary department in any company,which can coordinate the unit internal work and optimize the workflow,therefore,the holistic work efficacy can be improved by offices.The hospital offices have the same effect,and they can bring a certain work requirements for the hospital office work staff because the hospital offices have their own work features.The paper firstly analyzes the office features of wide service objects,patient-oriented and wide functions,then studies the personal qualities of work staff such as establishing a holistic service notion,giving play to the contribution spirits,carrying out the work standards of constantly striving for the perfection and encouraging the innovation awareness thus hoping to help the office workers correctly understand and treat work,providing a good medical environment and improving the general benefits of the hospital.