CICARE沟通方式在提高供应室护理服务中的应用

On application of the CICARE communication attempting to improve CSSD service

目的探讨CICARE沟通方式在提高消毒供应中心护理服务质量中的应用效果。方法 2015年7月根据我科实际建立CICAR E沟通服务流程,对全科护士进行培训后在临床落实应用。结果实施半年来在工作人员人数减少、工作量增加的情况下,经过问卷调查相关科室对供应室的满意度由88.8分提高到95.2分。结论 CICARE沟通方式可使消毒供应中心护士沟通技能得到提升,护理行为更加规范,有效促进了各科室的配合与支持,提高了供应室的工作满意度与工作质量。

Objective Discussion on the applicable effect/use of CICARE Communication,which refers to Contact（C）,Introduction（I）,Communication（C）,Ask（A）,Reply（R）,Exit（E） in terms of improving CSSD service quality.Methods In July,2015,we coached all nurses of the department based on the service procedure built up by CSSD, and put that into clinical practice.Results The survey we throw half year after to other clinical sections shows that people＇s satisfaction to CSSD increased from 88.8% to 95.2% even though we have less manpower yet more workloads during the experiment.Conclusion Due to introduction of CICARE communication,interpersonal skills of CSSD nurses is hence enhanced,nursing action regulated,cooperation and support from one another sees obvious improvement,moreover,CSSD rises to a higher level of satisfaction and service quality.