政府质量奖对质量管理实践与企业绩效关系的调节效应——基于新制度主义理论

The Moderating Effect of Government Quality Award on the Relationship between Quality Management Practice and Firm Performance:Based on the Neo-institutional Theory

与以往研究基于权变理论、探讨技术环境对质量管理实践的影响不同,本研究运用新制度主义理论分析制度环境下政府质量奖这一制度因素对质量管理实践与企业绩效的调节效应。首先,以349家推行卓越绩效模式企业为研究对象,检验质量管理实践各因子与企业绩效的关系。其次,应用多群组结构方程模型分析质量管理实践对获奖企业与未获奖企业绩效的差异。实证结果显示,质量管理实践各因子对企业绩效存在显著正向影响,领导支持对企业绩效影响最为显著。政府质量奖作为调节变量效应显著,获奖企业因为组织合法性更高,更容易从利益相关者中获取资源,其质量管理实践各因子对企业绩效的影响均要大于未获奖企业。研究结论进一步丰富了质量管理领域的理论成果,并为企业开展质量管理实践提供具体指导。

Many researches on quality management practice and firm performance reflects a contingent perspective of the firm,dealing primarily with central issues of the task environment. The neo-institutional perspective on the influences of the institutional environment regarding the effects of such factors is conspicuously absent in the empirical quality literature. This study aims to address this research gap by investigating the institutional factor of Government Quality Award on quality management practice and firm performance based on the neo-institutional theory. Firstly,a model of quality management practice and firm performance is proposed and then the data from a survey of 349 firms that implement the performance excellence model is used to test the relationship. Secondly,the moderating effect of Government Quality Award is examined by using multi-group structural equation model,including 89 award-winning firms and 260 nonwinning firms. The empirical results demonstrate that the effects of each factor of quality management practices on firm performance are strong,the factor of leadership appears significant. And the moderating effect of Government Quality Award on the relationship between quality management practice and firm performance also exists. A major implication of this research is that winning Government Quality Award will position a firm in a better legitimate status,which is helpful to its quality management practice. In addition,the research is a constructive attempt to enrich the theory of quality management.