基于因子分析的签派资源管理与安全绩效的关系研究

Based on Factor Analysis of Researching the Relationship Between Dispatch Resource Management and the Safety Performance

基于中国民用航空局制定的《签派资源管理训练》的咨询通告(AC-121-FS-2009-32),确定了沟通能力、团队协作能力、情景意识、决策能力和工作负荷(客观)为签派资源管理的5个影响要素,并应用结构方程模型,构建签派资源管理与航空公司运行控制安全绩效的假设模型,选取我国航空公司飞行签派员作为研究对象,进行实证研究,结果表明,沟通能力、团队协作能力、情景意识、决策能力和工作负荷(客观)与过程安全绩效和结果安全绩效显著相关、过程安全绩效和结果安全绩效显著相关.因此完善飞行签派员沟通能力、团队协作能力、决策能力,增强飞行签派员情景意识,优化工作负荷,能有效提高航空公司运行控制安全绩效.

Based on the civil aviation administration of China, ＂Dispatch Resource Manage- ment Training＂ of advisory notice （AC - 121 - FS - 121-32）, determined the five elements of the dispatch resource management, which are communication ability, team cooperation abil- ity, situational awareness, decision-making ability and working load （objective）,uses structural equation model, build dispatch resource management with airlines operation control hypoth- esis model of safety performance, Selected China airlines flight dispatchers as the research object, proceed the study, The results showed that Communication skills, team cooperation ability, situational awareness, decision-making ability and working load （objective） associated with the process safety performance and safety performance were Significant correlation, the process safety performance and safety performance were Significant correlation, So perfected flight dispatchers communication skills, team cooperation ability, decision-making capabilities, enhanced flight dispatchers situational awareness, optimized the work load, can effectively im- prove the airline operation control safety performance.