旅客区域多模式交通出行行为特征与服务质量感知差异

Passengers′travel behavior characteristics and service quality perception differences for regional multi-mode transportation

通过对旅客区域多模式交通出行的抽样调查,归纳和分析了不同交通模式下旅客的出行特征,包括性别、年龄结构、职业分布、收入特征、小汽车拥有特征、出行目的、购票方式等;应用数理统计方法对比旅客区域多模式交通的平均出行距离、平均运行时间和平均出行费用以及旅客多模式交通出行的中转换乘与集散特征;分析比较了旅客多模式交通服务感知水平,包括安全性、舒适性、准时性等.研究表明:飞机、高铁、普铁、高速巴士的平均运距分别为1 451km、669km、843km、334km,平均出行费用为815元、295元、150元、90元,城际平均出行时间为2.93h、4.11h、8.07h、4.22h;四种运输方式中,安全性、舒适性、准时性最好的分别为高铁、飞机、高铁,集散时间从小到大分别是高速巴士、普铁、高铁、飞机;网络购票已成为最主要的购票方式.研究成果可为探寻我国旅客多模式交通出行行为规律,改善多模式综合交通运输系统的运营服务水平提供较为准确的现场调查资料.

Through sampling survey of passengers′multi-mode transportation,this paper concluded and analyzed passengers′traveling characteristics under different modes,including gender,age structure,occupational distribution,income feature,car ownership,travelling purpose and ticket buying way etc.Descriptive statistics was applied to contrast average transportation distance,average running time and average travelling expense as well as transit transfer,gathering and distribution features in passengers′ multi-mode transportation.Meanwhile,passengers′ multi-mode transportation service perception level including safety,comfort,punctuality and convenience were analyzed and compared.The research results indicate that the average transportation distance of airplane,high-speed railway,ordinary railway and express bus is 1451 km,669 km,842 km and 334 km,respectively.Their average transportation expense is 815 Yuan,295 Yuan,150 Yuan and 90 Yuan,respectively.The corresponding intercity transportation time is 2.93 h,4.11 h,8.07 h and 4.22 h.Among the four transportation modes,high-speed railway has the best safety,punctuality and convenience and airplane has the most comfort able.The time for gathering and distribution is sorted in ascending order as follows:bus,ordinary railway,high-speed railway and airplane.Ticket buying via network has become the uppermost ticket buying way.The research results can offer accurate field survey data for exploring passengers′behavior law of multi-mode transportation and improving operation service level of multi-mode comprehensive transportation system.