基于模式分析的网络参考咨询服务模式研究

Research on Service Mode of Network Reference Service Based on Mode Analysis

在网络技术不断普及与应用的环境下,国内图书馆提供信息咨询服务呈现多样化模式,并逐渐向数字化、智能化、远程化和集成化等方向发展,同时也面临来自新技术和新观念的冲击、用户需求的延伸等挑战。本文从类型、专业化、平台实施和技术层面对当前图书馆网络信息咨询服务模式进行分析,并总结当前存在的问题。在此基础上,探讨图书馆网络参考咨询模式的科学选择策略,进一步总结出网络参考咨询服务模式的优化策略。

With continuous popularization and application of network technology, information consultation service of domestic library presents a variety of patterns. The service mode has developed to the direction of digital, intelligent, remote and integrated. It faces challenges from the impact of the new technology and new concepts, an extension of the user requirements, etc. The paper analyzes the current network information consulting service mode of library according to levels of type, specialization, platform implementation and technical and then summarizes the existing problems. On this basis, this paper discusses the scientific selection strategy of library network information consultation mode, and further summarizes the optimization strategy of network information consultation service mode.