社交网络平台个人信息管理政策与功能分析——基于网络服务提供商的视角

Study on Personal Social Network Information Management:A Perspective from Platform Service Providers

[目的/意义]社交网络个人信息是个人、社会与国家重要的战略资源,为实现它的有效归档管理,从而帮助构建个人与集体记忆、长久记录社会活动以及从网络空间治理方面推进社会的发展,从网络服务提供商的视角予以研究。[方法/过程]以案例研究与文本分析的方法审查以微博与微信为代表的社交网络服务提供商所具备的社交网络个人信息的功能与条款。[结果/结论]通过研究,发现平台政策与功能只提供有限的信息管理支持,且对用户视角关注有限,对社交网络个人信息容易形成失存、失真、失控的风险。基于上述分析,提出网络服务提供商可从如下方面构建对社交网络个人信息归档管理的支持能力:基于协同框架识别外部需求、融合信息管理专业性要求、深入平台政策与功能支持。

[ Purpose/Significance] The paper aims to propose sound management strategy for Personal social network information due to effective recordkeeping of such information contributing to social development by construction of individual and collective memory, docu-menting social activities and governance of cyberspace. [ Method/Process] The paper took the method of case study and discourse analysis to present how social media provider support personal social network information management by investigating their policies and functions.[Results/Conclusion] The paper found that two platforms offer limited support for personal social network information management and perspective of individuals is ignored. Then,the paper proposed that social media service providers should build better information manage-ment capability by identifying eternal requirement in collaborative framework,combining professional information management with plat-form design,and updating platform policies and functions.