医院门诊药房药品调剂与药房服务工作体会

Experience of drug dispensing and pharmacy service in hospital outpatient pharmacy

目的探讨医院门诊药房药品调剂与药房服务工作体会。方法选择2015年1月至2015年12月我院药房直接服务的临床患者240例作为对照组,2016年1月至2016年6月服务的临床患者210例作为观察组。对照组采用旧式药房服务工作方法,观察组采用新式药房服务工作方法。比较两组的药品调剂不合理发生率和满意度。结果观察组药品调剂不合理发生率为1.43%(3/210),对照组为10.83%(26/240),两组药品调剂不合理发生率比较,差异有统计学意义(P<0.05)。对照组和观察组的满意度分别是88.33%和99.05%,观察组显著高于对照组(P<0.05)。结论医院门诊药房药品调剂与药房服务工作需要加强流程与质量管理,减少不合理用药的发生,提高患者满意度。

Objective To discuss the work experience of drug dispen sing and pharmacy service in hospital outpatient pharmacy. Methods From January 2015 to December 2015, 240 clinical patients with direct pharmacy services in our hospital were selected as the control group and from January 2016 to June 2016, 210 clinical patients with services were selected as the observation group. The control group used the old pharmacy service method, and the observation group used the new pharmacy service method. The incidence of improper drug dispensing and satisfaction were compared between the two group. Results The incidence of improper drug dispensing was 1.43%（3/210） in the observation group, and 10.83%（26/210） in the control group, the difference significant was between the two groups（P〈0.05）. The satisfaction of the control group and the observation group was 88.33% and 99.05% respectively, and the observation group was significantly higher than that of the control group（P〈0.05）. Conclusion The process and quality management of drug dispensing and pharmacy services in hospital outpatient pharmacy need to be strengthened so as to reduce the occurrence of irrational drug use and improve patient satisfaction.