浅析空乘人员的工作任务及应具备的职业能力

Analysis of Flight Attendants' Work Tasks and Their Professional Abilities

随着我国经济的高速发展,乘坐飞机变成了一种非常普及的出行方式。空乘人员一直被视为服务业的标杆和学习榜样。这使得大众对空乘人员报以高期待,对其工作服务细节要求精益求精。乘务工作要求乘务人员具备精湛的服务技能、良好的心理素质、得体的仪容仪态和沉着机智的处理能力。

With the rapid development of China's economy,flying has become a very popular way to travel.Flight attendants have been regarded as the benchmark and learning model of service industry.Therefore,the public has high expectations for flight attendants,and requires better service details of their work.Flight attendants work requires flight attendants have superb service skills,good psychological quality,decent appearance and calm and resourceful handling ability.