京郊村卫生室需方满意度研究——以M县为例

Study on Satisfaction of Demander onVillage Clinics in BeijingSuburbs:Taking M County as an Example

目的了解村民对村卫生室服务的满意度情况,以提高村卫生室的服务能力。方法选取北京市M县作为调研地点,抽取5个乡镇,每个乡镇均抽取10个行政村作为研究现场,在抽取的50个村中,每个村选取约5名村民进行问卷调查。结果被调查村民平均年龄(55.99±11.71)岁。75.0%的村民在患常见病时选择在村卫生室就医。村民对村卫生室各方面满意的人数由高到低依次为:药品质量、基本医疗、公共卫生、药品种类及数量、医疗设备。结论优先引进本村人才,织牢三级医疗卫生网底;关注基层硬件配备,夯实网底卫生服务地位;效益与公益兼顾,提高网底卫生服务能力。

Objective : To understand the satisfaction of villagers on the service of village clinics, in order to improve the service ability of village clinics. Methods:Choosing M County of Beijing as the research site, we chose five towns and chose 10 villages in each town as the studysites. In the extraction 50 villages, about 5 villagers from each village were selected to conducts questionnaire survey. Results: Of the villagers surveyed, the average age was(55. 99 +11.71) years old. A total of 75. 0% of the villagers chose to seek medical care in village clinics when they had common diseases. The order of the number of people that villagers were satisfied with the village clinicsin all aspects from high to low was drug quality, basic medical care, public health, the type and quantity of drugs,medical equipment. Conclusion:It should give priority to the introduction of the village talent and weave tertiary health care network bottom tightly; pay attention to hardware equipment at basic level and tamp the service status of village clinics;give consideration to both the benefit and public welfare and improve health service ability.