分享经济模式下渗透式参考咨询服务的实现

Implementation of Penetrative Reference Service under Sharing Economic Mode

分享经济的发展颠覆着商业市场及人们的行为习惯。引入分享经济模式,构建大数据和泛在信息环境下参考咨询服务的新形态,能满足用户日益精深的信息需求。分享经济视角下渗透式参考咨询服务的战略形态为:基于图书馆知识共享的信息社区形态、基于文献信息的参考咨询形态、基于解决方案的知识咨询形态、基于馆员间的联合知识服务形态。分享经济模式下渗透式参考咨询服务实现在平台的搭建、平台的收益、知识产权保护、评价和信任机制等方面存在难点。

The development of sharing economy is transforming the business market and people＇s behavior. It could meet users＇ increasingly intensive information demands to introduce sharing economic mode and establish a new form of reference service under big data and ubiquitous information enviroment. In perspective of sharing economy, the strategic forms of penetrative reference service include： information community based on library knowledge sharing; reference form based on literature information; knowledge consultation form based on the solution; knowledge service form based on librarians＇ cooperation.