品管圈在缩短静配中心首批输液送到临床科室等候时间中的作用

The Role of Quality Control Circle in Shortening the Waiting Time of the First Infusion to the Clinical Department

目的探索品管圈在缩短静配中心首批输液送到临床科室等候时间中的作用,提高静配中心工作效率,提高临床科室和患者满意度,提高药学服务质量。方法成立品管圈小组,选定品管圈主题,依据品管圈基本方法开展品管圈活动。对静配中心首批输液送到临床科室等候时间长进行原因分析,找出影响因素,制定并实施对策,分析活动持续改进后的效果。结果开展品管圈活动后,有形成果中改进流程前后对比,平均每袋输液配置的时间缩短了0.2分钟。规范医嘱,利用信息技术输液批次系统上线前后对比,准时出科的科室数量比例提高了28.65%。优化物流,增加人员配送,平均每天的物流时间缩短了20.5分钟。无形成果中在患者满意度、输液及时准确性、临床投诉次数、药师责任心、团队合作能力等都有正向提高,显著缩短首批输液送到临床科室的等候时间。结论品管圈促进了输液质量的持续改进,提高了静配中心全体员工的合作能力,对静配中心的管理具有重大意义。

Objective To explore the role of quality control circle in shortening the waiting time of the first infusion to the clinical department and improve the work efficiency of static allocation center, the satisfaction of clinical departments and patients as well as the quality of pharmaceutical care. Methods A quality control circle group was set up, the subject of quality control circle was select and quality control circle activities according to the basic method of quality control circle was carried out. The reasons for the long waiting time of the first infusion to the clinical department were analyzed, the influencing factors were found, and the countermeasures were formulated and analyzed, and the effect of continuous improvement was analyzed. Results After carrying out the quality control circle activities, the improvement process of tangible results was compared with before and the average time of each bag infusion configuration was shortened by 0.2 minutes. With the standard physician order,after the use of information technology and infusion batch system, the proportion of punctual delivery to departments wasincreased by 28.65%. The hospital had optimized the logistics and increased the delivery personnel so that the average daily logistics time had been shortened by 20.5 minutes.In the intangible achievement,the degree of patient satisfaction, timely and accurate transfusion, the number of clinical complaints, pharmacists＇ sense of responsibility and team cooperation ability were positively improved which significantly shortened the waiting time of the first infusion to the clinical department. Conclusion Quality control circle promotes the continuous improvement of infusion quality, improves the cooperationability of all personnel in static distribution center and is of great significance to the management of static distribution center.